Author: Preethika Shenoy
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KPI Series: “KPI Command Center” – Episode 1: When SLOs Meet Reality
Every support manager eventually faces a moment where a metric stops being theoretical and becomes painfully real. For many, that moment is tied to SLO – the Service Level Objective. In this episode, SLO is not a concept from a book; it is a ticking clock on priority tickets, a nervous glance at dashboards, and…
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The Finale: 9 Powerful Questions Every Leader Should Ask Tomorrow (Inspired by 9 Days with 9 Goddesses in Leadership)
As our 9-day journey with nine inspiring goddesses closes, it’s time to move from inspiration to impact. Leadership isn’t just for the chosen few—it’s a practice for anyone ready to step up, learn, and lead with heart and purpose. To help every aspiring and seasoned leader alike, here are nine clear, practical questions to bring…
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Day 9: Aruna Jayanthi’s Global Services Architect (Because Scaling IT Services Across Cultures Takes More Than Projects—It Takes Purpose, People, and Pure Grit)
For the final day, meet Aruna Jayanthi, who rose from project manager to CEO of Capgemini India and global head of business services. She’s proof that service excellence in IT is about more than delivery metrics—it’s about uniting talent, client needs, and transformation under one inspired banner. The Big Bad Roadblock: “How Do You Deliver…
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Day 8: Vanitha Narayanan’s Service Superhighway Playbook(Because Leading IT Services Means More Than Uptime—It Means Uplifting People, Partnerships, and Processes)
On Day 8, we spotlight Vanitha Narayanan, a pioneer whose career spans three decades, transforming IBM India into a global delivery powerhouse and championing mentorship, customer delight, and operational magic across continents. The Big Bad Roadblock: “How Do You Steer Services for Thousands While Building a Culture Where Every Career Can Accelerate?” Vanitha inherited an…
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Day 7: Neelam Dhawan’s Tech Torchbearer Blueprint (Because Smashing Silicon Ceilings Takes More Than Smart Code—It Takes Nerves of Steel and a People-First Vision)
Today, we spotlight Neelam Dhawan, who blazed her way through top roles at HCL, IBM, Microsoft India, and HP India—back when the only thing rarer than bug-free code was a woman in the boardroom. If resilience had a LinkedIn profile, Neelam would be its first connection. The Big Bad Roadblock: “How Do You Lead Global…
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Day 6: Debjani Ghosh’s Techade Triumphs (Because Pioneering India’s IT Future Needs Courage in Code and Human-Centric Vision)
On Day 6, meet Debjani Ghosh—the first woman to helm NASSCOM, India’s top technology industry forum. She didn’t just nudge IT services to the next level; she launched the “Techade,” making digital transformation personal, responsible, and wildly ambitious. The Big Bad Roadblock: “How Do You Get a Reluctant Tech Industry to Reimagine Itself—and Trust a…
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Day 5: Arundhati Bhattacharya’s Banking Beyond Boundaries (Because Leading India’s Largest Bank Means Reinventing Tradition Without Losing Your Cool)
Welcome to Day 5 of our leadership festival! Today, we celebrate Arundhati Bhattacharya—the first woman to chair the State Bank of India, the country’s banking titan, who turned the old guard on its head and put SBI on the digital leaderboard without breaking a sweat. The Big Bad Roadblock: “How Do You Shepherd a 200-Year-Old…
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Day 4: Kiran Mazumdar-Shaw’s Biotech Brilliance Blueprint (Because Building a Billion-Dollar Dream Starts with Breaking Stereotypes)
Welcome to Day 4 of our goddess leadership saga! Today’s star is Kiran Mazumdar-Shaw, founder of Biocon, a biotech trailblazer who turned a modest garage lab into India’s premier biopharmaceutical powerhouse. Spoiler alert: it took grit, guts, and smashing not one but many glass ceilings. The Big Bad Roadblock: “How Do You Build a Biotech…
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Day 3: Roshni Nadar Malhotra’s Sharp Shooter Masterclass in Vigilance (Because Spotting Industry Tsunamis Beats Dodging Ripples)
Welcome to Day 3 of our leadership fiesta! Today, meet Roshni Nadar Malhotra—the CEO of HCL Technologies, a tech powerhouse leader with the eyes of a hawk and the steady hands of a seasoned strategist. She’s less about crossing fingers and more about crossing data points. The Big Bad Roadblock: “How Do You Stay Ahead…
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Day 2: Upasana Taku’s Marathon Masterclass in Digital Grit (Because Mobile Wallets Aren’t Just Apps, They’re Trust Projects)
Cue the drums! On Day 2 of our leadership extravaganza, step aside for Upasana Taku—the fintech tigress who made paying for samosas easier than hunting for exact change. Upasana’s climb to the top wasn’t a joyride in a high-speed UPI transaction; it was more like climbing an ever-changing payments mountain in flip-flops. The Big Bad…
The Aspiring Manager’s Journal 