Category: Management 101
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KPI Series: “KPI Command Center” – Episode 1: When SLOs Meet Reality
Every support manager eventually faces a moment where a metric stops being theoretical and becomes painfully real. For many, that moment is tied to SLO – the Service Level Objective. In this episode, SLO is not a concept from a book; it is a ticking clock on priority tickets, a nervous glance at dashboards, and…
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How Aspiring Managers Can Ride the AI Wave Without Getting Washed Away (And Maybe Look a Little Crazy Doing It)
Artificial Intelligence — or AI — is the word everyone’s throwing around like it’s the secret sauce for eternal youth. But here’s a fun fact: AI isn’t some overnight sensation. The term was actually coined back in 1956. Yep, while your grandparents were figuring out their first television remote, brilliant minds were dreaming up AI.…
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The Quiet Power of Active Listening: Why Shutting Up Might Be Your Best Management Move Yet
In the chaotic circus of management advice, everyone’s shouting about “communication skills” like it’s the secret sauce for world peace. But here’s a little secret no one shouts loud enough: the greatest skill a manager can have is knowing when to shut up and actually listen. Shocking, right? Active listening isn’t just about nodding like a bobblehead.…
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Juggling Babies and Boss Moves: The Hilarious Pomodoro Hack Every Mom Needs
Becoming a mom is like being handed a tiny, demanding CEO who runs on a schedule that laughs in the face of calendars and clocks. There I was, juggling diapers, midnight feedings, and baby giggles when I accidentally unlocked the secret to time management. Spoiler: it’s called the Pomodoro Technique. And no, it’s not a fancy…
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KPIs & Pizza: How Managers Slice Up Success (and Avoid Extra Cheese Disasters)
Ever wondered why managers have more dashboards than cars? Well, fasten your aprons—because managing a business is a lot like baking a pizza: you need the right ingredients, timing, and a dash of bold strategies. The KPI Kitchen: Serving Success, One Slice at a Time Imagine you’ve just launched the most mouthwatering pizza joint in…
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Communication: The Secret Weapon of Great Managers
Communication is an essential aspect of being a manager—it can make or break the whole conversation. It’s surprisingly easy for us to get sidetracked while communicating, and many conflicts are created or mended through this powerful tool. Communication is one of the major keys to unlocking your true potential as a leader. At times, communication…
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Welcome to Management 101
Welcome to Management 101 Welcome to Management 101, the starting point of an exciting journey into learning, growth, and leadership. Whether you’re new to management or seeking to sharpen your skills, this blog is designed to share practical insights, real-world experiences, and thoughtful strategies that will help you become an effective and inspiring leader. As someone…
The Aspiring Manager’s Journal 