A note From the Author :
Welcome to Management 101, your go-to space for learning, growth, and leadership insights. Whether you’re just stepping into a management role or aspiring to become a great leader, this blog is here to guide and inspire you every step of the way.
Here, I share practical tips, personal experiences, and proven strategies that I’m discovering on my own journey from tech support engineer to aspiring manager. From leadership fundamentals to communication skills and team dynamics, this is a place to learn, reflect, and grow together.
I invite you to explore the posts, engage with the ideas, and join me in building the skills that transform good managers into great leaders. Let’s embark on this exciting journey toward effective management—one lesson at a time.
Thank you for visiting, and I look forward to growing with you!
KPI Series: “KPI Command Center” – Episode 1: When SLOs Meet Reality
Every support manager eventually faces a moment where a metric stops being theoretical and becomes painfully real. For many, that moment is tied to SLO – the Service Level Objective. In this episode, SLO is not a concept from a book; it is a ticking clock on priority tickets, a nervous glance at dashboards, and…
How Aspiring Managers Can Ride the AI Wave Without Getting Washed Away (And Maybe Look a Little Crazy Doing It)
Artificial Intelligence — or AI — is the word everyone’s throwing around like it’s the secret sauce for eternal youth. But here’s a fun fact: AI isn’t some overnight sensation. The term was actually coined back in 1956. Yep, while your grandparents were figuring out their first television remote, brilliant minds were dreaming up AI.…
The Quiet Power of Active Listening: Why Shutting Up Might Be Your Best Management Move Yet
In the chaotic circus of management advice, everyone’s shouting about “communication skills” like it’s the secret sauce for world peace. But here’s a little secret no one shouts loud enough: the greatest skill a manager can have is knowing when to shut up and actually listen. Shocking, right? Active listening isn’t just about nodding like a bobblehead.…
The Aspiring Manager’s Journal 