Tag: artificial-intelligence
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KPI Series: “KPI Command Center” – Episode 1: When SLOs Meet Reality
Every support manager eventually faces a moment where a metric stops being theoretical and becomes painfully real. For many, that moment is tied to SLO – the Service Level Objective. In this episode, SLO is not a concept from a book; it is a ticking clock on priority tickets, a nervous glance at dashboards, and…
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Day 6: Debjani Ghosh’s Techade Triumphs (Because Pioneering India’s IT Future Needs Courage in Code and Human-Centric Vision)
On Day 6, meet Debjani Ghosh—the first woman to helm NASSCOM, India’s top technology industry forum. She didn’t just nudge IT services to the next level; she launched the “Techade,” making digital transformation personal, responsible, and wildly ambitious. The Big Bad Roadblock: “How Do You Get a Reluctant Tech Industry to Reimagine Itself—and Trust a…
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How Aspiring Managers Can Ride the AI Wave Without Getting Washed Away (And Maybe Look a Little Crazy Doing It)
Artificial Intelligence — or AI — is the word everyone’s throwing around like it’s the secret sauce for eternal youth. But here’s a fun fact: AI isn’t some overnight sensation. The term was actually coined back in 1956. Yep, while your grandparents were figuring out their first television remote, brilliant minds were dreaming up AI.…
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Unlock Your Leadership Potential with the Management Skills Certification Course (Now with AI!)
You have now decided that people management is where you aim to be. You’re inclined towards it and want to take the next step. You think it’s something within you, and you don’t need to prepare! Think again. Everything in this world can be learned, and so can being a manager. A good one, for that matter,…
The Aspiring Manager’s Journal 