Tag: technology
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KPI Series: “KPI Command Center” – Episode 1: When SLOs Meet Reality
Every support manager eventually faces a moment where a metric stops being theoretical and becomes painfully real. For many, that moment is tied to SLO – the Service Level Objective. In this episode, SLO is not a concept from a book; it is a ticking clock on priority tickets, a nervous glance at dashboards, and…
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Day 8: Vanitha Narayanan’s Service Superhighway Playbook(Because Leading IT Services Means More Than Uptime—It Means Uplifting People, Partnerships, and Processes)
On Day 8, we spotlight Vanitha Narayanan, a pioneer whose career spans three decades, transforming IBM India into a global delivery powerhouse and championing mentorship, customer delight, and operational magic across continents. The Big Bad Roadblock: “How Do You Steer Services for Thousands While Building a Culture Where Every Career Can Accelerate?” Vanitha inherited an…
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Day 3: Roshni Nadar Malhotra’s Sharp Shooter Masterclass in Vigilance (Because Spotting Industry Tsunamis Beats Dodging Ripples)
Welcome to Day 3 of our leadership fiesta! Today, meet Roshni Nadar Malhotra—the CEO of HCL Technologies, a tech powerhouse leader with the eyes of a hawk and the steady hands of a seasoned strategist. She’s less about crossing fingers and more about crossing data points. The Big Bad Roadblock: “How Do You Stay Ahead…
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How Aspiring Managers Can Ride the AI Wave Without Getting Washed Away (And Maybe Look a Little Crazy Doing It)
Artificial Intelligence — or AI — is the word everyone’s throwing around like it’s the secret sauce for eternal youth. But here’s a fun fact: AI isn’t some overnight sensation. The term was actually coined back in 1956. Yep, while your grandparents were figuring out their first television remote, brilliant minds were dreaming up AI.…
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Unlock Your Leadership Potential with the Management Skills Certification Course (Now with AI!)
You have now decided that people management is where you aim to be. You’re inclined towards it and want to take the next step. You think it’s something within you, and you don’t need to prepare! Think again. Everything in this world can be learned, and so can being a manager. A good one, for that matter,…
The Aspiring Manager’s Journal 